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  1. 2.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I was high bidder online on two RV’s and did not get either of them. They went to the bidder before me. So I guess your online system isn’t working properly. Rachel checked on these and did see where my bids were higher than those that won.

    1. Hi Deb, thank you for your feedback! Please note that Z66 Auto Auction has agreed to participate in this forum in an effort to gain more insight with regard to the online customer experience. Z66 has implemented a dedicated online support department, and will participate in feedback surveys to provide better direction to staff and auctioneers. I am not sure if the issue was the result of a technical glitch, or performance-based, but I hope you will attend the next specialty event, and continue to update us on your experience. Meanwhile, your current review will be reviewed by management.

  2. 1.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    First time logging on, used edge pipeline. Computer and connection had an issue(froze) some how CLICKED ONE TIME on something that was not on my watchlist or radar for a vehicle way overpriced and no return phone call from the manager. Only spoke to a title clerk. Followed up few times with title clerk, said she’d have the manager get in touch with me with no avail. Manager obviously has no courtesy in this matter.

    1. The auction provides a user interface that clearly depicts the bid button, and cannot be responsible for bid activity. However, with regards to technical difficulty, and communication, you should definitely expect a better experience, which Z66 does provide. Z66 Auto Auction has a dedicated online support depart that allows you to speak to a live rep during the sale via telephone or chat. Simply visit the Z66 Help Center any time for assistance. Please advise as to whether your issue has been resolved. I would be happy to assist you with getting a response.

  3. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Nice Auction, great work !

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