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  1. 2.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    1. I should be able to look at the website and see that CN-099 is in lane 5. On the website lane 5 says fleet lease. It’s a fishing expedition and guessing game for the numbering system.

    I had to call in twice to get the invoices for cars purchased online.

    Auctioneers were considerate to online buyers. Thank you.

    1. Thank you for submitting your review. I see that if you go to https://www.rawlsautoauction.com/components/report/presale/event_list/all the lane is listed as “Lane 5 (CN) Fleet Lease”. The number range (95-500) is listed directly below the lane title. Please let me know if you are referring to a different page, but hope that helps. As far as calling in for vehicles purchased online… Rawls has a solution on the way. In the meantime, I am glad you are having a good experience with the auctioneers. Rawls does try to make sure the online attendees feel welcome. Be sure to come back next Tuesday =) and please continue to share your thoughts!

    1. Thank you so much for the kind words. We very much appreciate your business!

  2. 3.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I like Rawls, been attending here a decade. The customer service is what’s not to good. You don’t get a return call on a phone call, only one that does is Gaston. He’s good. But I will get a call the next morning from them wanting their money on vehicles I didn’t even know that I got or not due to being on a phone call. Bid off 3 today. Still to this minute almost 10 hours after the sale I still don’t know what I purchased today. No courtesy call asking would you like a post sale inspection. And I called today and only heard from a automatic message.
    Step it up Rawls. Kinda falling off in the customer appreciation department.

    1. Thank you for your feedback. Rawls participates in this forum to ensure that all concerns are brought to the table in the interest of improving the customer experience. In addition to this participation, Rawls has also implemented a dedicated, online support team so that customers can speak to a person via telephone, chat, text, or submit communication online. The support number is: (855) 469-7272 x723 (Please add to your contact list). In the near future, Rawls will be working to address other concerns to provide you with greater comfort and convenience. Please continue to submit your feedback and let us know how you feel about the improvements.

  3. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Love everything about Rawls being I have done alot of business over the past 20+ years with them. Just wish the online pay sytem was in place even though Jim does not want to do that as of yet.

    1. Thank you for being a loyal customer! As you know, the Auction Industry has built a strong reputation on traditional values, and Rawls just wants to make sure that none of that gets lost in digital translation. That being said, we are listening to customers and can assure you that change is coming soon!

  4. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I like Rawls, Mr. Rawls and all the staff are always cordial and make dealers feel at home .

    James Carter
    Carolinamotors.net

    1. Thank you Mr. Carter. It has been a pleasure having you at our auction for the last 18 years. Looking forward to that many more!

  5. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    THE PEOPLE WHO WORK THERE ARE GREAT

  6. 2.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I have not been happy at all with the service. Because of work, I have to bid through the internet and over the last few weeks been finding out the added charges for things I have not asked for, nor wanted. If there is an added fee for being an internet bid, I can understand that. But then finding out that there are added fees for inspections I never asked for or wanted just because you want to make more money off of the sale has gotten to be beyond ridiculous. What’s even better is when I’m told that it is an added service because it’s an internet bid. No, added service doesn’t come with a cost to it. That is nothing more than forcing someone to pay more. So now I’m in the process of looking for another auction to do business with.

    1. Please note that the auction’s policies regarding online fees are posted on the website, and were put in place to protect online buyers. Your case in particular is a demonstration of just how that works. The $50 inspection fee protected you from a $2000 purchase in addition to buyer fees and repairs for a faulty transmission. Since dealers are not permitted to test drive vehicles prior to the sale, you would not have been able to detect this issue upon a visual inspection. I’m sorry that you do not recognize the value of these services, despite your recent experience. However, I do want to make clear that these fees are posted, they are required by most auctions in the industry, and Rawls customers are not -nor have they ever been- forced to do business with the auction. That being said, we do appreciate you taking the time to provide feedback, and your thoughts will be taken into consideration.

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