Sort By

  1. 3.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    hello all, with all respect but i think something is going on. it happen to me before and i talk to people there and they said we watch the camera and nothing was there but today (02/6/2019) for car T37 2005 chevy impala i put the first bid for 225 and i was winner and it was clear because the system showed my number get green and they sold the car to someone else. i m sorry but with all respect they selling the car to who ever they want. im sorry i thought it will be one or two time not 10 times, not every week.
    manager is very very very very good and great man. but who ever is responsible for cameras and auctioneer should be a little more careful. im not buying that much car but still im customer and this is not a good treat with the customer.

    1. Please note that one of the reasons that Texas Lone Star Auto Auction (Lubbock) decided to participate in the request for feedback was so that they could hear the voice of the digital customer. Many auctions are in the dark when it comes to the online customer experience, because not many customers proactively voice their concerns. If the auction is not aware of an issue, they cannot monitor, or manage it. In this case, the auction can review the transcripts and the recording in order to determine what happened. One thing I do want you to keep in mind is that there are times when the clerk does not enter the information in time and the bid has to be overwritten. The same thing would happen if you were to attend the sale. The auctioneer may have dropped the hammer on a floor bidder, which the clerk is responsible to enter, but did not do this in time. It’s a very common clerking error. In any case, this will be presented to the Management Team at TLSAA Lubbock for further review, and in the future, please contact the online support team any time you feel anything happened in error and it will be investigated immediately! 855-469-7272 Ext 729

  2. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Lorenzo is always helpful and goes above and beyond!

Leave a Review

*Click here to review our posting guidelines.

Email me when my review is approved.