Sort By

  1. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Candace was a great asset

  2. 4.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    had issues with the q r code reader right after the start of the auction

    1. Hi Stephen. Thank you for making us aware of your issue. we will create a ticket to investigate. When you receive the email, please provide more detail. Also, Grand Rapids provides a chat widget in the simulcast window that connects you with their online support team. In the event you experience any technical difficulty, please do not hesitate to open a chat!

  3. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    GREAT PEOPLE WORKING THERE.KAY GOES OUT OF HER WAY TO HELP YOU..KEEP UP THE GOOD WORK….

  4. 4.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I still do not understand why I need to pay an extra online buy fee

    1. To the best of my knowledge, most auctions (if not all) have applied this fee to supplement the costs associated with the technology and resources necessary to provide this convenience.

  5. 3.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    The online portal didn’t even accept my bid so I lost out on the item….terrible experience.

    1. Thank you for submitting your feedback. Grand Rapids Auto Auction has a dedicated online support team on hand to address any issues you experience throughout the sale. If you do not feel you were treated fairly or had an issue with the technology, the support team is on hand to investigate. GRAA is working to ensure that online customers feel just as secure about bidding through the platform as they do when they are in the lanes. If you experience any further issues, please call the support line at: (855) 469-7272 x741 You can also reach them by chat directly through your simulcast screen. You may even call to have them review this matter. All findings are reported to Management and used to reinforce best practices.

  6. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Silvano, Kay, and the rest of the staff do a great job.

  7. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Grand Rapids auto auction is one of the only auto auctions I enjoy going to! A very professional staff, helpful demeanor and clean atmosphere make for a easy car buying experience!

  8. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Always a good time on tuesday but never won the 50 bucks

  9. 4.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I always appreciate the helpful friendly staff. Mark Capel does a great job. He knows his dealers and the vehicles being sold through his sale. GM lane is a great development. More late model lower mileage (non Canadian) vehicles would earn a larger share of my business.

  10. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    a lot of ” rough ” inventory. the buy fees are some of the highest around. coomunication with office when titles come in is sub par. auctioneers and ring help does a nice job. the if room help is always putting in a great effort. transportation dept and post sales are very responsive.

    1. Thank you for the feedback, Jason. It will be taken into consideration by management as Grand Rapids works to improve the online experience!

  11. 4.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I would like to come weekly , and I would if you had more late model selection

Leave a Review

*Click here to review our posting guidelines.

Email me when my review is approved.