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  1. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I’ve been attending your auction via simulcast for about 6 months, I can honestly say I’ve had nothing but great experiences, The condition reports are accurate and the ease of on line bidding make it a great way for me to buy inventory . But what I’m most impressed with is the fact that every person I’ve dealt with make the entire process quick and easy. Your customer service is second to none as far as I’m concerned. Every person I’ve ( or my office ) have dealt with are always helpful and considerate. It’s great to know customer service is still valued by your entire auction staff.

  2. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I like this auction and really appreciate the staff. The online bidding experience continues to be frustrating. Sometimes the person recording the bids cannot keep up with the auctioneer. So, while the “recorder” and the computer are catching up, the auctioneers often end the bidding without checking for online bids. Not only does this frustrate online buyers, but the seller is losing money.
    My suggestion: instruct the auctioneers to finish each auction with “….Internet, last call….” This will give a few seconds for all systems and people to catch up and it will force the auctioneer to at least look at the online screen before announcing “SOLD!” Great auctioneers! Just a little adjusting needed for some, in my opinion. 🙂

  3. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I think everybody I’ve worked with has been absolutely great. I think the inspection reports sometimes lag on very obvious and easy to diagnose issues. Thorough a scanner on them enlist the codes it’ll only take five extra minutes.

    My biggest concern the last couple weeks the inventory list has been very slow to be updated and last-minute. So there hasn’t been a very good chance to inspect the vehicles before the auction. That would help out tremendously if you could have Most all ready it lease by Friday

    1. Thanks for your feedback. I will submit to the management team for review. Please continue to keep us posted as you see changes.

  4. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Candace was a great asset

  5. 4.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    had issues with the q r code reader right after the start of the auction

    1. Hi Stephen. Thank you for making us aware of your issue. we will create a ticket to investigate. When you receive the email, please provide more detail. Also, Grand Rapids provides a chat widget in the simulcast window that connects you with their online support team. In the event you experience any technical difficulty, please do not hesitate to open a chat!

  6. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    GREAT PEOPLE WORKING THERE.KAY GOES OUT OF HER WAY TO HELP YOU..KEEP UP THE GOOD WORK….

  7. 4.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I still do not understand why I need to pay an extra online buy fee

    1. To the best of my knowledge, most auctions (if not all) have applied this fee to supplement the costs associated with the technology and resources necessary to provide this convenience.

  8. 3.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    The online portal didn’t even accept my bid so I lost out on the item….terrible experience.

    1. Thank you for submitting your feedback. Grand Rapids Auto Auction has a dedicated online support team on hand to address any issues you experience throughout the sale. If you do not feel you were treated fairly or had an issue with the technology, the support team is on hand to investigate. GRAA is working to ensure that online customers feel just as secure about bidding through the platform as they do when they are in the lanes. If you experience any further issues, please call the support line at: (855) 469-7272 x741 You can also reach them by chat directly through your simulcast screen. You may even call to have them review this matter. All findings are reported to Management and used to reinforce best practices.

  9. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Grand Rapids auto auction is one of the only auto auctions I enjoy going to! A very professional staff, helpful demeanor and clean atmosphere make for a easy car buying experience!

  10. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Always a good time on tuesday but never won the 50 bucks

  11. 4.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I always appreciate the helpful friendly staff. Mark Capel does a great job. He knows his dealers and the vehicles being sold through his sale. GM lane is a great development. More late model lower mileage (non Canadian) vehicles would earn a larger share of my business.

  12. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    a lot of ” rough ” inventory. the buy fees are some of the highest around. coomunication with office when titles come in is sub par. auctioneers and ring help does a nice job. the if room help is always putting in a great effort. transportation dept and post sales are very responsive.

    1. Thank you for the feedback, Jason. It will be taken into consideration by management as Grand Rapids works to improve the online experience!

  13. 4.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I would like to come weekly , and I would if you had more late model selection

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