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  1. 4.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I always appreciate the helpful friendly staff. Mark Capel does a great job. He knows his dealers and the vehicles being sold through his sale. GM lane is a great development. More late model lower mileage (non Canadian) vehicles would earn a larger share of my business.

  2. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    a lot of ” rough ” inventory. the buy fees are some of the highest around. coomunication with office when titles come in is sub par. auctioneers and ring help does a nice job. the if room help is always putting in a great effort. transportation dept and post sales are very responsive.

    1. Thank you for the feedback, Jason. It will be taken into consideration by management as Grand Rapids works to improve the online experience!

  3. 4.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I would like to come weekly , and I would if you had more late model selection

    1. Thanks for the feedback, Doug! Both the local and national sales team are working to make that happen… stay tuned!

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