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    1. Thank you for your feedback, Doug. The DAASW Team is currently addressing the customer experience and has some great improvements in store! Stay tuned 🙂

  1. 3.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    I am probably losing 5 – 8 or so cars each week because of all of the glitches..either doesn’t take my proxy bid or they keep doing some stupid floor bidder reserve or floor bidder over ride when i am the high bidder

    1. Thank you for reaching out. Please note that DAASW has a dedicated Online Support Team that can be reached at: 855-469-7272 Ext 717 or via the chat feature provided directly within your simulcast screen. DAASW put this team in place to ensure that online customers would have access to knowledgeable reps that can log into your screen and troubleshoot any issues you might have. In addition, DAASW is currently working to make further improvements based on customer feedback. Your comments will be reviewed by Management, and an Auction Representative will reach out. We really appreciate you taking the time to let us know about this issue, and providing an opportunity to improve!

  2. 3.5
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    The daasw app is extremely glitchy. I can’t see the vehicles as they run through the lane and there is no sound. Also it seems that when I place a bid for a certain amount, there is some sort of delay on the auction side and my bid isn’t what I actually bid. There are so many issues currently. The app should be discontinued.

    1. Dave, thank you for informing us of the issues you are experiencing. Please note that the quality of your experience depends on some factors that vary from device to device, such as the network. Please call online support to troubleshoot so that we may determine what factors are obstructing the app’s performance. We look forward to your call: (855) 469-7272 x717

  3. 5.0
    Customer Service

    Condition Reports

    Selection of Inventory

    Bidding Experience

    Great place,great staff and great administration. The auction is big enough to supply the right inventory and small enough to give great customer service.

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