Our members are committed to improving the online experience for their customers. This means providing multi-channel support to allow customers to connect through their own preferred method. Here are some of the tools online customers can access through AVC Auto Auction Members:
A dedicated online support number allows customers the ability to speak to a live rep. Our reps work with the customer to insure that their situation is handled efficiently, and effectively. We do not ask customers to hang up to call other technology providers. We assist them through the entire process when an issue is affecting their ability to register or bid online.
Customers may leave messages during non-buisness hours, which will be serviced the next business day. However, messages are monitored throughout evenings and weekends, so in the event of an emergency, a support rep will respond within 2 hours of the call.
Online customers have become accustomed to the idea that most transactional sites provide digital access to customer reps. So we are pleased to announce that our members are no exception. The chat widget allows online customers to make requests, get information, access immediate support during the live sale, and communicate in almost any language. AVC Members want to ensure the customer's online experience is just as memorable as if they were to physically attend the sale.
During non-business hours, the live chat becomes a message center where customers can leave messages that are emailed to our support team. Messages are responded to in a timely manner.
Help Center Support
With more and more online users finding it simpler to help themselves to support, AVC Members provide a convenient Help Center with regularly updated articles and resources that can be accessed 24-hours a day.
AVC Members are continually evaluating customer feedback to help revise methods that are not beneficial to the online customer experience. Our members are working to identify best practices and policies to provide customers with the experience they deserve!
Buyers can spend less time trying to contact the auction, or trying to resolve issues whether they have to do with registration, logging in, or bidding. Reps are available all throughout the sale.
Consignors have always recognized the online potential, and can now support the effort of reinforcing better online practices, while also helping to increase visibility for events.